We welcome various forms of payment including debit and credit cards, as well as digital payment platforms, such as:. (i) VISA. (ii) Mastercard. (iii) American Express. (iv) Shop Pay. (v) Apple Pay. (vi) Google Pay. In addition, customers have the op

We welcome various forms of payment including debit and credit cards, as well as digital payment platforms, such as:&#xA0;(i) VISA(ii) Mastercard(iii) American Express(iv) Shop Pay&#xA0;(v) Apple Pay&#xA0;(vi) Google Pay&#xA0; In addition, customers have the option to choose the <a href="https://www.splitit.com/shopper/" rel="noopener noreferrer" target="_blank">SplitIt&#xA0;</a>plan, which allows for payments to be made in installments.&#xA0;

What are the available payment methods for EVIE Bikes?

An itemized receipt will be sent to your email upon purchase. Please contact us at support@eviebikes.com if you also require a digital invoice.

An itemized receipt will be sent to your email upon purchase. Please contact us at <a href="mailto:support@eviebikes.com">support@eviebikes.com</a>&#xA0;if you also require a digital invoice.&#xA0;

Can I get an invoice for my EVIE Bike purchase?

Yes! A digital receipt will be provided by our payments partner, SplitIt. Simply log in to the shopper portal on SplitIt here and click on 'Download Receipt' underneath “Evie Bikes”.

Yes! A digital receipt will be provided by our payments partner, SplitIt. Simply log in to the shopper portal on SplitIt&#x202F;<a href="https://id.production.splitit.com/Account/Login?ReturnUrl=%2Fconnect%2Fauthorize%2Fcallback%3Fresponse_type%3Dcode%26client_id%3DShopperAdmin%26state%3DVzF6blh5RXJKLTRfSm1sMFR-NVk0ZnYwZFN3UWdmR05JNXkzanhISUZlN051semicolon%25252F%26redirect_uri%3Dhttps%253A%252F%252Fshopper.production.splitit.com%252Flogin%26scope%3Dopenid%2520idsrv%2520shopperportal.api%2520api.v1%26code_challenge%3D1QrdGbs0H52hb9koTHrXdj3adQP9bx_xHXqkjsW62Ek%26code_challenge_method%3DS256%26nonce%3DVzF6blh5RXJKLTRfSm1sMFR-NVk0ZnYwZFN3UWdmR05JNXkzanhISUZlN051%26location%3D%2522https%253A%252F%252Fshopper.production.splitit.com%252F%2522" rel="noopener noreferrer" target="_blank">here</a>&#x202F;and click on &apos;Download Receipt&apos; underneath &#x201C;Evie Bikes&#x201D;.&#xA0;

Will a digital receipt be provided for the SplitIt plan?

Here are some common possibilities that could lead to your card being declined:. We suggest directly contacting your bank or credit card issuer if none of these suggestions resolve the issue. They will be able to provide you with specific information

Here are some common possibilities that could lead to your card being declined:<ul><li style="font-size: 16px;">Insufficient funds: If you have an insufficient balance in your bank account or have reached your credit limit, your card may be declined. You may check your account balance or credit limit to ensure you have enough funds available.</li><li style="font-size: 16px;">Incorrect card details: It is crucial to double-check the accuracy of the card number, expiration date, and CVV code you entered. Even a minor error can result in a declined transaction.</li><li style="font-size: 16px;">Fraud protection: To safeguard against unauthorized or suspicious activities, banks and credit card companies employ fraud detection systems. In some cases, legitimate transactions may also be flagged and declined. To determine if this is the reason, it is advisable to contact your bank or credit card issuer.</li><li style="font-size: 16px;">Card expiration: If your card has expired, it will be declined. Verify the expiration date on the front of your card to ensure it is still valid. If it has expired, you should contact your bank or credit card issuer to obtain a new card.</li><li style="font-size: 16px;">Merchant restrictions: Certain merchants or online platforms may have specific restrictions regarding the types of cards they accept. For instance, they might only accept credit cards from particular networks like Visa or Mastercard, or they may not accept prepaid cards. It is advisable to check if the merchant has any specific requirements or reach out to their customer support for assistance.</li><li style="font-size: 16px;">Technical issues: Occasionally, technical glitches can lead to declined card transactions. These issues could arise from problems with the payment processor, the card reader, or the merchant&apos;s system. Consider trying your card at a different merchant or waiting for some time before attempting the transaction again.</li></ul>We suggest directly contacting your bank or credit card issuer if none of these suggestions resolve the issue. They will be able to provide you with specific information regarding the reason for your card being declined and assist you in resolving the problem &#x1F60A;

Why is my card being declined?

Or chat with our friendly customer happiness team.

Can't find what you're looking for? Contact us via email.

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EVIE Bikes

Payments

Orders & Payments

Is a license required to ride EVIE S1 and T1?

Where can I get regular updates on EVIE Bikes?

Where are EVIE Bikes manufactured?

Where can I book a test ride?

EVIE S1 & T1 Specifications

Which frame is suitable for me?

Are EVIE Bikes S1 and T1 designed for off-road riding?

How to assemble EVIE S1 and T1?

What's included in the box?

How do I pair my bike to the EVIE app?

EVIE S1 & T1

Can I install a child seat?

Accessories

Bike & Accessories

What is EV+?

Can my EV+ subscription be transferred to another bike?

How does EV+ affect my warranty?

What happens to my EV+ subscription if I sell my bike?

What is EV+? copy

Why subscribe to EV-Secure?

How do I Activate my EV-Secure?

EV-Secure

What can I do with the EVIE App?

Where can I get the EVIE App?

EVIE App

Where can I buy an EVIE bike?

How to track my order?

Do you sell second-hand / discounted / factory outlet EVIE bikes?

Where can I find more information about EVIE products and my order?

How can I cancel my order?

Orders

Are shipping fees included in the price of EVIE Bikes and how will it be calculated?

What if my EVIE bike gets damaged in shipping?

Are there expedited shipping options for EVIE?

Will there be delivery delays?

Will there be changes in shipping fees from time to time?

How will my EVIE Bike be delivered?

Will I be notified prior to the doorstep delivery?

Is self-pickup available?

What countries do you ship EVIE to?

Can I change my delivery address?

How do I reschedule a delivery?

Is shipping insured?

Shipping & Delivery

What does the warranty offer?

How do I claim the warranty?

On what terms will warranty be denied?

Is an extended warranty available for certain cases?

Will cosmetic damages be covered?

Warranty

What is EVIE Bikes Refund Policy?

How do I request a refund?

How will I receive my refund?

What should I do if the delivered item is damaged?

Can items be exchanged?

Refunds and Returns

Post Purchase

How is my personal data managed?

Privacy

Can I become EVIE Bike's distributor?

How can I collaborate with EVIE Bikes?

Partnerships

User manuals

Replacing the rear light (S1 and T1)

Replacing the battery (S1 and T1)

Replacing the front light (S1 and T1)

Replacing the handlebar display (S1 and T1)

Replacing the IOT module (S1 and T1)

Replacing the lock (S1 and T1)

Replacing the motor controller (S1 and T1)

Replacing the torque sensor (S1 and T1)

EVIE S1 and T1

How-to-Guides