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Shipping & Delivery

Are shipping fees included in the price of EVIE Bikes and how will it be calculated?

Shipping fees vary by proximity to our warehouse in The Netherlands. Fees are calculated upon checkout and will be included in the final price displayed on the Checkout page.

What if my EVIE bike gets damaged in shipping?

We offer insured shipping for your protection. This policy includes all damage incurred during the delivery process up to your doorstep. If you receive any damaged goods, please reach out to use at [email protected] or via the chat function on ou

Are there expedited shipping options for EVIE?

We are constantly working with our logistic partners to provide the fastest delivery times available. For the quickest delivery estimates, kindly refer to the Checkout page.

Will there be delivery delays?

We will ensure that the bikes are delivered to you as soon as possible. However, there will be times when delays may occur due to several factors that are beyond our control such as weather, shipping issues, and supply chain disruptions. We suggest y

Will there be changes in shipping fees from time to time?

While every effort is made to keep shipping fees low, shipping fees may be subject to review depending on our logistic partners. Shipping fees displayed on the Checkout page are final and will be locked in for every order made.

How will my EVIE Bike be delivered?

The bikes are delivered by our logistic partners such as FedEx and DHL via land delivery within the European Union. For other delivery-related questions, please refer to our Knowledge Base here or contact our customer service via our chatbot or conta

Will I be notified prior to the doorstep delivery?

Certainly! Typically, the assigned courier agent will usually notify you, often via a phone call, prior to delivering your order to your doorstep. Additionally, you can stay informed by regularly checking the tracking page on the EVIE website for rea

Is self-pickup available?

We currently do not offer self-pickup.

What countries do you ship EVIE to?

We currently ship to all EU nations. You may also keep an eye out for the latest updates on our social media channels and newsletters.

Can I change my delivery address?

Please contact our helpful customer happiness team at [email protected], or via the chat at https://eviebikes.com. We'll be happy to assist you.

How do I reschedule a delivery?

Please contact our helpful customer happiness team at [email protected], or via the chat at https://eviebikes.com. We'll be happy to assist you.

Is shipping insured?

We offer insured shipping for your protection. This policy includes all damage incurred during the delivery process up to your doorstep. If you receive any damaged goods, please reach out to use at [email protected] or via the chat function on ou