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What does the warranty offer?

The warranty period for this product extends for a duration of two years and covers essential components, including the frame, motor, motor controller, handlebar display, Orbital AntiTheft system (lock, IOT module), and gear shifter. This warranty ap

How do I claim the warranty?

The warranty claim can be filed through our website. To access the page, click here.

On what terms will warranty be denied?

The warranty provided with this bike is subject to certain conditions. It will be considered void if there are any unauthorized modifications made to the bike or instances of misuse, accidents, abuse, or force majeure, which includes but is not limit

Is an extended warranty available for certain cases?

At the moment, we do not offer an extended warranty. However, we stand behind the quality of our products and are committed to addressing any issues that may arise within the standard warranty period.

Will cosmetic damages be covered?

Generally, no exceptions are made regarding cosmetic damages. However, if it can be proven that the cosmetic damages occurred during the shipping process from our facility to the customer, we will review the situation on a case-by-case basis.