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EVIE Bikes

The bikes are delivered by our logistic partners such as FedEx and DHL via land delivery within the European Union. For other delivery-related questions, please refer to our Knowledge Base <a href="https://support.eviebikes.com/en-US/contact" rel="noopener noreferrer" target="_blank">here&#xA0;</a>or contact our customer service via our chatbot or <a href="https://support.eviebikes.com/en-US/contact" rel="noopener noreferrer" target="_blank">contact form</a> with your Order Number.&#xA0;

The bikes are delivered by our logistic partners such as FedEx and DHL via land delivery within the European Union. For other delivery-related questions, please refer to our Knowledge Base here or contact our customer service via our chatbot or conta

How will my EVIE Bike be delivered?

Shipping & Delivery

Is a license required to ride EVIE S1 and T1?

Where can I get regular updates on EVIE Bikes?

Where are EVIE Bikes manufactured?

Where can I book a test ride?

EVIE S1 & T1 Specifications

Which frame is suitable for me?

Are EVIE Bikes S1 and T1 designed for off-road riding?

How to assemble EVIE S1 and T1?

What's included in the box?

How do I pair my bike to the EVIE app?

EVIE S1 & T1

Can I install a child seat?

Accessories

Bike & Accessories

What is EV+?

Can my EV+ subscription be transferred to another bike?

How does EV+ affect my warranty?

What happens to my EV+ subscription if I sell my bike?

What is EV+? copy

Why subscribe to EV-Secure?

How do I Activate my EV-Secure?

EV-Secure

What can I do with the EVIE App?

Where can I get the EVIE App?

EVIE App

Where can I buy an EVIE bike?

How to track my order?

Do you sell second-hand / discounted / factory outlet EVIE bikes?

Where can I find more information about EVIE products and my order?

How can I cancel my order?

Orders

What are the available payment methods for EVIE Bikes?

Can I get an invoice for my EVIE Bike purchase?

Will a digital receipt be provided for the SplitIt plan?

Why is my card being declined?

Payments

Orders & Payments

Are shipping fees included in the price of EVIE Bikes and how will it be calculated?

What if my EVIE bike gets damaged in shipping?

Are there expedited shipping options for EVIE?

Will there be delivery delays?

Will there be changes in shipping fees from time to time?

Will I be notified prior to the doorstep delivery?

Is self-pickup available?

What countries do you ship EVIE to?

Can I change my delivery address?

How do I reschedule a delivery?

Is shipping insured?

What does the warranty offer?

How do I claim the warranty?

On what terms will warranty be denied?

Is an extended warranty available for certain cases?

Will cosmetic damages be covered?

Warranty

What is EVIE Bikes Refund Policy?

How do I request a refund?

How will I receive my refund?

What should I do if the delivered item is damaged?

Can items be exchanged?

Refunds and Returns

Post Purchase

How is my personal data managed?

Privacy

Can I become EVIE Bike's distributor?

How can I collaborate with EVIE Bikes?

Partnerships

User manuals

Replacing the rear light (S1 and T1)

Replacing the battery (S1 and T1)

Replacing the front light (S1 and T1)

Replacing the handlebar display (S1 and T1)

Replacing the IOT module (S1 and T1)

Replacing the lock (S1 and T1)

Replacing the motor controller (S1 and T1)

Replacing the torque sensor (S1 and T1)

EVIE S1 and T1

How-to-Guides

How will my EVIE Bike be delivered?Updated a year ago