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What does the warranty offer?Updated a year ago

The warranty period for this product extends for a duration of two years and covers essential components, including the frame, motor, motor controller, handlebar display, Orbital AntiTheft system (lock, IOT module), and gear shifter. 

This warranty applies to the bike and is transferable to another owner. In this case, the warranty still expires 2 years after the bike was first purchased from us.

Warranty claims must be made directly to EVIE Bikes by contacting our customer service, or an EVIE Bikes authorised representative. 

If a warranty claim is accepted, we reserve the right to provide a replacement (not necessarily identical) or make reasonable efforts to repair  any defective part(s) or component(s) according to our discretion. 

All replacement parts or repairs done will be covered under the bike's original warranty, and will expire at the same time as the original bike's  warranty. 

The warranty does not extend to wear-and-tear parts - including, but not limited to disc brakes, brake pads, tires, tubes, cables, chains, sprockets, spokes, bearings, pedals, grips, and saddle. It is the owner's responsibility to inspect, maintain, and replace these parts as necessary at regular intervals. 

This warranty does not cover defects or damages due to accidents, incorrect installation by the user, negligent usage of the bike, unauthorised repairs or modifications, and improper maintenance. 

The warranty applies to EVIE bikes intended for use within the following countries: Austria, Belgium, Bulgaria, Croatia Cyprus, Czech Republic, Denmark, Estonia, Finland France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and the United Kingdom. We have no warranty obligations if the bike is used outside of these countries. 

We reserve the right to update and modify these terms and conditions at any time without prior notice. In the event of any conflict between these terms and conditions and any printed version thereof, the most current version of these terms and conditions as published on our website shall take precedence.

EVIE bikes are in full compliance with the European Standard for EPAC bicycles EN15194:2017.

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